PROCESSING TIME:
Orders will generally take one to two business days to ship, weekends and holidays will affect our guaranteed delivery time depending on the specific delivery service requested.
Please note that we do not ship on weekends.
GENERAL INFORMATION:
- Please verify your delivery address in order to prevent delays due to common errors on spelling, Apt #, suite # or invalid line entries. Once a package has departed our facility, we cannot make changes to the address.
- If tracking states "Delivered" and you cannot locate your package, we will follow courier protocols to report and file a claim under the assigned tracking number.
- Lost package claim investigations could take a few days, once we receive the final status from the courier and the lost package is confirmed, we will issue a refund or replacement whichever is more convenient.
- If a package is returned to the sender due to an error on address or any other circumstances, we will issue a refund minus the original cost of shipping.
- In certain residential addresses a package delivered by USPS might be assigned to a parcel locker if the package does not fit in your mailbox.Parcel Lockers are located at your community mail boxes. You would find a key in your mailbox with a locker number to retrieve your package.
- Estimated delivery date is displayed during checkout and is based on your shipping address. Monday through Friday delivery only.
FREE SHIPPING:
We offer free shipping in the USA on orders above $50 USD (USA ONLY). This policy applies to all standard shipping methods and excludes expedited shipping options.
WHOLESALE ORDERS:
Wholesale orders are subject to a shipping fee.
DOMESTIC SHIPPING:
- Shipping Time Frame
- Shipment transit time is approximated based on courier history. However there may be certain delays that might take additional time for packages to arrive such as: Weather, truck delays, invalid addresses, high volume of orders, We work hard to ensure packages are processed the following business day and depart our facility when courier pick up arrives.
- Expedited paid shipping
- Please note that expedited orders received today will be processed the following business day.
- Please take into consideration that we do not ship on weekends and transit time is accounted only for business days.
- To Cancel an order
- Regrettably we are unable to cancel your order from our customer service department. Once your order has entered into our shipping process it cannot be modified or canceled.
- Currently your order might be in transit to the address provided at checkout.
USPS Claims:
If tracking does not indicate movement or change of status after several days, we must allow up to 15 days to start a claim after the package departed our facility.
If tracking indicates “delivered” and you did not receive your package, we will initiate a claim with USPS following their policy 15 days after the package departed our facility.
Once we receive confirmation of the lost package from USPS, we will proceed with replacement or refund.
Please take into consideration that if there was an address problem with your shipping information we are not responsible for lost packages.
UPS Claims:
We can initiate a claim if tracking indicates any exceptions, please follow instructions on tracking as in certain cases packages might be available for pick up at UPS access points in your neighborhood. Or they might require additional information.
PROMOTIONS AND DISCOUNTS:
Promotions may change at any time without prior notification.
RETURNS:
We want you to love your purchase! If you're not completely satisfied, you may return your item within 30 days of delivery for a full refund or store credit—your choice. To be eligible, the mat must be returned in unused, perfect condition and in its original packaging. Return shipping costs are the responsibility of the customer.
If your mat arrives with a manufacturing defect, we will happily replace it or issue a full refund at no cost to you. Simply email us at hello@imaginartmats.com with photos of the issue, and we’ll make it right.
Have questions about the return process? We're here to help!
Thank you for choosing ImaginArt Mats!
